Support Available 24/7

How can we help you?

Search our knowledge base, chat with our team, or browse popular topics.

Popular:

Live Chat

Average reply: 2 min

Email Support

Reply within 24 hours

Phone Support

Mon-Fri, 9am-6pm

Community

Join 50k+ members

Browse by Category

Getting Started

Account setup, verification

12 articles β†’

Trading

Orders, charts, strategies

28 articles β†’

Deposits & Withdrawals

Fund your account

18 articles β†’

Security

2FA, backup codes

15 articles β†’

Staking & Earn

Earn rewards

9 articles β†’

API & Integrations

API keys, webhooks

11 articles β†’

Popular Articles

How to enable 2FA on your account

12.3k views5 min read

Complete guide to depositing crypto

8.1k views7 min read

Understanding order types

6.7k views10 min read

KYC verification process explained

5.9k views6 min read

Frequently Asked Questions

Click "Sign Up" on our homepage, enter your email and create a strong password. Verify your email, then complete your profile and enable 2FA.
Deposits are free. Withdrawal fees vary by network β€” typically 0.0005 BTC or 0.005 ETH. Full fee schedule in Settings.
KYC typically takes 24-48 hours. Level 1 is instant, Level 2 needs ID (1-2 days), Level 3 needs proof of address (3-5 days).
Yes. We store 98% of assets in cold storage, use multi-signature wallets, and maintain a $500M insurance fund.
Available in 150+ countries. Restricted regions: USA (except accredited investors), North Korea, Iran, Syria, and a few others.
Click "Forgot Password" on login. You'll receive a reset link within 5 minutes. Password resets trigger a 24-hour withdrawal hold.
Minimum trade for BTC/USDT: $10. For altcoins: $5-$20 depending on pair.
Go to Staking page, choose an asset. APY ranges from 3% to 15%. Rewards distribute daily and auto-compound.
Sarah

Sarah Chen

● Online Β· Support Agent

Hi Alex! πŸ‘‹ Welcome to Cryptorio Support. How can I help you today? 2 min ago
Hi! I'm having trouble with my withdrawal. 1 min ago
I'm sorry to hear that! Could you tell me which cryptocurrency and approximate time you initiated the transaction? Just now

My Support Tickets

3 active, 12 resolved

Withdrawal not received after 24 hours

High
#TKT-8823β€’3 hours agoβ€’ In Progress

API rate limit questions

Low
#TKT-8817β€’Yesterdayβ€’ Awaiting Reply

Update billing address

Medium
#TKT-8801β€’3 days ago

2FA setup assistance

Low
#TKT-8756β€’Closed 5 days ago

Submit a Ticket

We'll respond within 24 hours

Click to upload

PNG, JPG, PDF up to 10MB

All Systems Operational

Everything running smoothly. Last checked 2 min ago.

99.98%

Uptime (30 days)

142ms

Avg Response Time

0

Active Incidents

Service Status

Trading Engine

Order matching

Operational

API

REST & WebSocket

Operational

Deposits & Withdrawals

All networks

Operational

Mobile App

iOS & Android

Degraded

Web Dashboard

app.cryptorio.io

Operational

Staking Service

Rewards

Operational